Smashing magazine has a list of methods that a designer can use in order to focus on users. There is a fairly wide array of methods most of which can be used by someone inexperienced in ergonomics. One most note though that methods like cognitive task analysis or activity analysis cannot be used without extensive study of their underlying assumptions: an untrained analyst may produce a normative analysis that will focus on anything but the users.
technorati tags:methods, modeling, user-centred
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