Perpetual Intermediates and Features: Who should we design for?
Tuesday, March 20th, 2007Khoi Vinh discusses the trade off between features and ease of use. Using Cooper et al (2003) curve on the distribution of experience of users (i.e. most users are perpetual intermediates), he posits the problems users face with products heavy on features:
On the other hand, products designed to map closely to the needs of experts […]