Notes on papers, books and blogs about Cognitive Ergonomics, HCI, philosophy of design and everything interesting
I’ve been re-reading Winograd’s “A language/action perspective on the design of cooperative work” from 1988 and I’m amazed at how relevant it still is. It presents the work that Winograd and Flores did using speech act theory to capture the structure of cooperative work. Their approach is based on the notion that workflow has an intrinsic […]
In an interesting article in boxes and arrows, Michael Beavers gives tips on stakeholder interviews. What I found extremely interesting is his representation : very information rich and useful for any organizational investigation.
In this article, Spear proposes the adoption of JIT-like methods in health care. He states that although medical staff are educated and competent, accidents are frequent because of “ambiguities†in the work system. The problem stems partly from the system’s complexity, which creates many opportunities for ambiguity, in terms of both how an individual’s work […]
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